Where can I find my machine’s ID number?

Your machine’s ID number, also known as the equipment number, is located on the Ray Morgan sticker on your machine, right above our telephone number. 您也可以在之前的发票上找到这个数字，在您的订单的项目描述栏下面列出“设备”.

What is my customer number?

您的客户号码是全国网赌正规平台的计算机系统分配给您的用于数据库目的的号码. 这个数字可以在发票和包装标签上的公司名称上方找到. 如果您手头没有发票，需要这个号码来注册全国网赌正规平台的网站, please call 866-754-7677 and we will be happy to assist you.

If we need to move a machine who do I contact?

We will be happy to assist you in moving your machine. 请拨打客服电话866-754-7677，全国网赌正规平台将与您的销售代表联系，他们将协调您的机器移动.

Why do you mail out an invoice if I’ve already paid?

An invoice is mailed out on all chargeable items for your records.

当我试图在Ray Morgan网站上打开我的账户时，页面加载时总是出现错误. Why is this happening?

请致电866-754-7677联系客服，全国网赌正规平台会将您的电话转给相应的人员. 如果您需要发票副本，客服可以通过电子邮件、邮寄或传真给您.

What is the main RMC fax number?

530-343-9470

Is there a direct number for your service and supply department?

The direct number for service and supplies is 866-754-7677.

How can I find additional user training for my Ricoh device?

Ricoh has a dedicated online video training area. Click this link to visit: http://www.tsrc.ricoh-usa.com/public/customer_videos/

How to place a service call

Please have your equipment ID!
Fastest via the web – Click Here >
Send an email to service@kusursuzmt2.com. Please include your name, company name, equipment ID and problem.
Call toll free 866-754-7677.

When will my technician arrive?

An RMC technician will call within one hour with an ETA, and should arrive within 4 hours from the time you place the call.

How to place a supply order

Please have your equipment ID!
Fastest via the web – Click Here >
Send email to supplies@kusursuzmt2.com. 请包括您的姓名，公司名称，设备ID和您想订购的产品.
Call toll free 866-754-7677. Did you know your machine can order supplies automatically? Ask us how!

How will my order be shipped?

雷摩根供应订单通过UPS地面或Ontrac运送. 您的订单将在订单放置后的工作日发货，并在1 -3个工作日内到达您的位置. 升级UPS隔夜运输也可在客户要求的费用.

How many days will it take to receive my shipment?

90% of supply orders are in stock in our warehouse, will ship the business day following order placement, and arrive to your location in 1-3 business days. 请允许7- 10个工作日的非库存项目交付.

I haven’t received my supply order. Who do I contact?

请致电866-754-7677，客户服务代表将很乐意查看您的订单状态. 为了更好地帮助您，请准备好您的确认号码或设备ID.

我的佳能装置有图像远程(IWR)自动供应订购. What happens next?

当您的碳粉剩余约10-15%时，IWR会通过电子邮件提醒RMC. 警报告诉RMC哪个碳粉低了，谁下了最后一个供应订单. 全国网赌正规平台将在下一个工作日通过UPS地面运送所需物资.

该网站在页面底部提供了一个确认号码. The number is small and easily missed. We are working to improve visibility! 订单将在RMC客户服务代表处理后出现在您的在线订单历史记录中. Please call 866-754-7677 if you have any questions! 全国网赌正规平台可以核实收到订单并提供确认号.

My account is all inclusive. Why is it requiring me to enter a PO number?

您的帐户可能会被标记为需要在所有收费服务和供应订单上提供PO号码(根据您公司的要求或您与RMC签订的合同)。. 因为这个标志，它将要求在每个订单的PO字段中输入一些东西. This does not mean your order will be chargeable; only that we have been notified by your purchasing department that we must have a PO for chargeable orders. To bypass this requirement, 您可以在PO字段中输入您的名字，如果全国网赌正规平台确实需要PO号码，全国网赌正规平台会与您联系.

Why isn’t the date that the toner was ordered on my invoice?

The only date on your invoice is the date the invoice was printed. 有关您订单的信息，请致电866-754-7677与服务和供应部门联系.

How does your Return Authorization (RMA) process work?

对于退回的物品，可以通过拨打866-754-7677或发送电子邮件提出RMA请求 supplies@kusursuzmt2.com. If the item is being returned due to an error on our end, or is a defective item, we will email you a return UPS shipping label. Once we receive the RMA item(s) back, a credit will be applied to the original invoice on your account. The RMA credit invoice will be mailed out to you. Once you receive the credited invoice, you can advise us as to where you would like the credit applied.

How can I check which toners are low on my machine?

Finding this information varies per machine type and model. Your owner and operator manual should contain this information. If you do not have the manual, 这些信息通常可以通过在线搜索您的机器的品牌和型号来找到. If you are still unsure, 请拨打866-754-7677，全国网赌正规平台可以为您连接到您的技术人员以获得额外的帮助.

How does RMC handle recycling and sustainability?

自2012年2月1日起，RMC总部已脱离电网! Click here to learn about RMC recycling and sustainability initiatives! Or, for additional information

Why do I need to submit meter readings?

你的合同要求准确的仪表读数才能开出准确的发票.

Is there an automated way to collect meter readings?

YES! 全国网赌正规平台提供免费软件，可以从您的网络连接的打印机/复印机自动收集仪表读数. 如果您想了解更多关于这项服务的信息，请通过电子邮件联系Nicolette Barbitta mlor@kusursuzmt2.com or phone (530) 230-4809.

How do I submit meter readings?

Click here and login to your account.
Send email to meters@kusursuzmt2.com. 请将电表读数连同您的机器识别码和您的全国网赌正规平台一并提交.
Call us at 866-754-7677 and ask to speak to our meters department. Please have the meter reading and equipment ID!

我有一个仪表偏差，我需要和某人说话，我应该联系谁?

请致电866-754-7677与全国网赌正规平台联系，并要求与全国网赌正规平台的仪表部门通话.

我昨天在网上输入了抄表，为什么又收到一封邮件通知?

Your meter reading was not uploaded to our system successfully. Make sure your browser is at least:

IE9 OR NEWER, FIREFOX 17 or NEWER, CHROME 23 OR NEWER.

输入计量表后，请确认您点击了页面顶部的“提交”按钮. If you continue to have this issue, please call our office.

当我进入仪表时，会有一个“高仪表”通知，这是什么意思?

If you have a new machine without many copies on it, the system does not have any meter averages to base your reading on. Verify that you are entering the meters for the correct machine. After verifying, go ahead and enter the amount and click submit.